The after sales service market is very clearly divided into OEM dealer and Independent car workshops and garages globally. For the first three years, you go to the dealer because you have a warranty. Then you search for other neighborhood car service center, auto repair shop because they are so much cheaper than dealer.
During warranty period, car owners have no choice except asking dealer to help if his car met an accident. Even in case of small running repairs you can not go to small workshop or dealer will consider your car warranty void. This phenomenon is followed all across the world. Auto repair is a skilled based business and mechanics want to run their workshops dealing with all kind of cars. Why they should not do a repair to a new car? The independent repair shops loose their business catering to new cars.
Car manufacturer has established a network of dealers to provide car servicing and repair during warranty period. They train them and believe modern vehicles are very complex machines and the independent repair shops can not provide quality services.
In USA, a survey of 1,000 aftermarket repair shops performed by Opinion Research found that over $5.8 billion in service and parts sales is being lost annually because independent repair shops are unable to readily access the necessary repair information and tools from car manufacturers to properly diagnose and repair vehicles. The survey also found that independent shops turn away 1.8 million consumers each year because they do not have the information and tools to get the job done.
There are many some organization supporting Right to Repair Act in favur of independent car service center in USA, which states that the need for Right to Repair legislation has become a necessity in order to protect the rights of car owners to decide where and how they have their vehicles serviced, whether at a new car dealer or an independent service facility. Right to Repair ensures that the person who bought the car and not the car company, can decide where that vehicle is repaired and maintained.
Next time when you have any problem with your new car, you have no choice other than visting to same OEM dealer (even if you do not like him 😉
Related Sources :
http://righttorepair.org