NOTE : is not selling any product and service of Cross Roads India Assistance Pvt Ltd w.e.f 23rd July 2016.

Terms & Conditions:

1. Maximum 6 events per year per vehicle covered under the scheme in case of a 12 month enrolment.

2. Towing shall be done using the most suitable equipment available.

3. For additional km of service beyond scope of each program shall be charged extra to the Service Receiver on the spot.

4. All taxes are extra.

5. MeriCAR 24x7 Breakdown Services backed and 100% supported by Cross Roads India Assistance w.e.f 01.Jan 2016.


a) Any vehicle which has not been maintained regularly as per the guidelines of respective car manufacturers and thus is not in roadworthy condition.

b) Any event where breakdown is caused by deliberately inflicted damage, vandalism or participation in a criminal act or offence.

c) Any customer history where customer has twice on prior occasions misused or abused the services.

d) Any event when the driver of the vehicle is found to be in any of the situations that are indicated below:

i. The state of intoxication or under the influence of drugs, toxins or narcotics not medically prescribed. For these effects, one is under the effect of alcoholic drinks when the degree of alcohol in the blood is greater than that authorized by the legislation on traffic, motor vehicle circulation, road safety, or similar ones in the country where the incident occurs.

ii. Lack of permission or corresponding license for the category of theCovered Vehicle or violation of the sanction of cancellation or withdrawal of them. e) Those accidents resulting from the illegitimate removal of the Covered Vehicle.

f) Those accidents or breakdowns that are produced when the Client or the authorized driver have infringed upon the regulatory ordinances as far as the requisites and number of persons transported, weight and means of things and animals that can be transported or the form of handling.

g) Those happening while the vehicle lacks documentation or requisites (including the Technical Inspection of the Vehicles and Obligatory Insurance) legally necessary to circulate on public roads in the country where the Covered Vehicle is found. h) Any vehicle involved in or liable to be involved in legal case prior to or post immobilization.

i) Those caused by fuels, mineral essences, and other inflammable, explosive or toxic materials transported in the Covered Vehicle.

j) Any public vehicle like ambulances, taxis, police vehicles and/or fire brigade vehicles and any other vehicle not used for private use are excluded of all the services coverage under these general conditions.

k) Any accident or breakdown caused due to usage of the car for racing, rally and criminal activity purposes.

l) Luggage that is not sufficiently wrapped or identified, fragile luggage or perishable products, and any commercial goods carried in the Covered Vehicle.

m) Assistance to occupants of the Covered Vehicle different to those defined as beneficiaries.

n) Any animals carried in the Covered Vehicle.

o) In event of any damage during towing, the maximum liability of Cross Roads India Assistance is of Rs 5000 per incidence

p) Events which do not render the vehicle immobilised are not covered under the program. Some example of such events are given below :

1) Boot cannot be opened

2) Non-functional horn. If the horn is activated incessantly, the Services will be provided

3) Faulty fuel gauge

4) Non-functional Speedometer

5) Non-functional sunroof operation

6) Non-functional Air-conditioning.

7) Non-functional demisters

8) Vehicle headlights not functional during day time. 9) Non-functional Seat adjustor but the vehicle can be driven safely

10) Illumination warning lamp of ABS, airbag warning or traction control or any such non-safety related lights/service warnings lights which do not render the vehicle immobilized.

11) In the event of passenger doors not opening or seatbelts not functioning and there are no passengers except the driver

12) Damaged door glasses or non-functional windows when there are no security or weather risks.

13) Broken rear-view mirror not obstructing driverís view.

14) Damaged or faulty fuel cap but vehicle has sufficient fuel to reach the nearest authorized dealer

15) Windscreen wipers turning faulty in fair weather or vehicle running out of windscreen wiper fluid.

16) Electronic Vehicle security system are faulty but do not render it immobilized and the alarm is not hooting continuously 17) Maximum liability of Cross Roads India Assistance is Rs 5000 for any damage.

The problems / situations mentioned shall not immobilize the vehicle. It is important to consider that such a program is designed for emergencies. However, as it is endeavour of Cross Roads India Assistance to provide best customer support. In any such case if Cross Roads India Assistance finds that customerís safety might be at risk or he may be in adverse situation, relevant assistance service shall be activated as a goodwill measure.

All other MeriCAR terms and conditions are applicable, you can read it at: