Tag: ford india
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Faulty brake system – Ford Recalls 539,000 vehicles
Ford is recalling certain model year 2001-2002 Escape vehicles manufactured from October 22, 1999, through July 19, 2002, equipped with a brake master cylinder reservoir cap that could leak brake fluid. Ford to recall 539,000 SUVs and minivans over faulty ABS and torque converter. It was reported that 286,000 Ford Escape SUVs made for the…
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Manufacturers Focus on After-Sales Service to Retain Car Buyers
Last year a survey by Bain & Co. (US), suggested that automakers can improve their business performance by focusing more on the customers they already have in these tough times for the industry. Source says, one of the most powerful techniques for converting buyers into die-hard fans is providing exceptional after-sales service. (Source: Businessweek) In…
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After Sales Service Trends in The Car Industry In India
The Indian car industry which has recorded a negative growth till January 2009 (report), but large companies have been realizing the potential in after-sales service car industry in India. Large companies are planning to enter car servicing industry. Mahindra and Mahindra and Reliance Industries Limited has such plans for car business. Altius Auto World, has…